IT based Communications

a different Unified Communications site

Lync Resources

This page was created to track the large number of resources related to Lync 2010. It will mainly be composed of links to official manufacturer pages with documentation and solutions. I will try to keep it structured in categories as more information and updates keeps appearing. Visit this page regularly to find the most updated patches and other resources… The recent changes will be displayed in green text.

 Servers

  Clients

Group Chat is a server role of Lync Server 2010, which enables persistent topic-based chat rooms – Server and Admin Tool

Resource tools
* Resource Kit Tools are provided to help make some routine tasks easier for IT administrators who deploy and manage Lync Server 2010.
* Web Scheduler – provides a Web-based online Lync meeting scheduling and management experience.
* Best Practices Analyzer (BPA) is designed for administrators who want to determine the overall health of their Lync Server environment.
* Planning Tool provides prescriptive guidance to get you started with planning your topology
* Capacity Calculator spreadsheet for calculating a user’s hardware requirements based on information about users and traffic;
* Bandwidth Calculator – spreadsheet that calculates WAN bandwidth requirements for a Lync Server deployment based on administrator-specified user profiles and network information
* Stress and Performance Tool – can be used to prepare, define and validate performance targets of user scenarios. LSS includes multiple modules and can simulate simultaneous users on one or more Lync Servers
* Lync Network Monitor Parsers are a set of files that extend the parsers in Microsoft Network Monitor. The Microsoft Network Monitor tool loads these files and uses the rules defined in them to analyze network traffic.
* Group Chat Stress is a tool that can be used to help verify your Lync Server 2010 Group Chat hardware deployment – Documentation here.
* IM an Expert is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and the expert who can answer your question – with documentation.

Development
* Lync 2010 SDK is the client-side API set that enables the integration and extension of Lync experiences – Lync Developper center website.
* Unified Communications Managed API (UCMA) 3.0 is a managed-code platform that developers use to build applications that provide access to and control over Microsoft Enhanced Presence information, instant messaging, telephone and video calls, and audio/video conferencing
* Lync Server 2010 Group Chat Software Development Kit (SDK) includes documentation and sample applications developed with the Lync Server 2010 Group Chat platform.

Lync 2010 Attendee is a conferencing client that allows users without Lync 2010 installed, to participate in online meetings – User setup and Admin install

Phone Edition for:
* Aastra 6721ip and Aastra 6725ip: firmware
* Polycom CX700 and LG-Nortel IP Phone 8540: firmware
* Polycom CX500, CX600 and CX3000: firmware
* Polycom CX5000 (roundtable): firmware

Add-ins
* Conversation Translator provides a real-time language translation service for Lync instant messaging (IM) conversations – with Guide
* Conversations Analyzer is an application that reviews your Microsoft Lync instant messaging (IM) conversation history and gives you scores for your use of trust-building language in day-to-day communications with business associates and friends. Conversations Analyzer applies trust rules to determine the occurrence of words and phrases that have a positive or negative effect on trust – guide here
* Information Dashboard helps you start a conversation with a remote contact by providing current information about the contact’s location – Guide here
* Tabbed Conversations is an application that provides a tabbed Lync 2010 conversation window to allow multiple instant messaging (IM) conversations in a single window – with guide

Datasheet lists of the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo

Documentation and Support
* Lync Server Techcenter webpage
* Lync Visio stencils – 125 shapes to create visual presentations and network diagrams

* Lync Server 2010 Documentation Compiled Help File (.chm)

* Getting Started – Descriptions of new features in Microsoft Lync Server 2010. Both server features and client features are included.
* Technical Overview
* New Features Overview

* Planning for Microsoft Lync Server 2010 – The planning phase is the time in which you decide what Microsoft Lync Server 2010 communications software features to deploy, and how to deploy them. The Planning Guide chapters describe how to plan for a successful Lync Server 2010 deployment:
> Primer: Your Organization;
> Determining Your Infrastructure Requirements Capacity;
> IM and Presence;
> Conferencing;
> External User Access;
> Enterprise Voice Planning for Monitoring;
> Archiving ;
> Virtualization, Management, and Other Features;
> Group Chat Server;
> Remote Call Control;
> Metropolitan Site Resiliency.

* Server virtualization – outlines a series of best practice recommendations for running Lync Server 2010 in a virtualized environment
* Supportability – identifies supported topologies, configurations, and scenarios described in detail in the Lync Server deployment and planning documentation

* Deployment of Microsoft Lync Server 2010 communications software includes:
> Preparing Active Directory Domain Services
> Lync Server 2010 Standard Edition
> Lync Server 2010 Enterprise Edition
> Lync Server 2010 Enterprise Edition by Using the Planning Tool
> Edge Servers
> Stand-alone A/V Conferencing Server
> Enterprise Voice Guide and Resilience (and Branch Sites)
> Configuring Dial-in Conferencing
> Configuring Call Park
> Configuring Response Group
> Configuring Announcements for Unassigned Numbers
> Monitoring and Archiving servers
> Group Chat Server
> Updating From the Evaluation Version
> Deploying Remote Call Control
> Enabling QoS
> Lync Server 2010 in a Multiple Forest Environment
> Public IM connectivity (PIC) provisioning guide

* Migrating from previous versions:
> from Office Communications Server 2007 R2
> from Office Communications Server 2007
> Group Chat Server
> Live Meeting-To-Lync Transition Resources

* Administration and operation:
> Server administration guide + Powershell suplement
> Backup and restore
> Device management and troubleshooting
> Group chat server;
> Monitoring Server;
> Uninstalling and removing server roles

* Troubleshooting – how to use those tools to troubleshoot your Lync Server 2010 deployment:
> Basics (resource kit chapter)
> Lync Server 2010 Control Panel
> Lync Call Issues (video)
> Lync Call Connectivity (video)

* Work Smart Guides for Monitoring Server Reports – Monitoring Server Reports simplifies the task of monitoring call quality and system usage in Microsoft Lync Server 2010. The documents in this guide explain how to get started with Monitoring Server Reports and optimize use of it

* Security – provides guidelines for assessing and managing security risks to your Lync Server 2010 deployment

* Technical Reference:
> Resource kit book 19 chapters
> Call Detail Recording (CDR) and Quality of Experience (QoE) Database Schema
> Group Chat Database Schema

Integration
* If you want to integrate an Avaya S8300 Communications Manager with Microsoft Lync Server 2010, you need to establish a Direct SIP connection between the two. This document provides a step-by-step guide for configuring Avaya Communications Manager S8300 with Lync Server 2010

* This white paper shows step-by-step configuration tasks to set up the Direct SIP connectivity between CUCM and Lync Server 2010. These steps include configuration of the media bypass feature that optimizes media flow by allowing Lync endpoints to directly establish a media connection with a gateway or private branch exchange (PBX) without going through the Lync Server Mediation Server

Documentation and training
* Planning for Clients and Devices
* Client Virtualization – outlines a series of best practice recommendations for running Lync 2010 in a virtualized environment.
* Deploying Clients and Devices
* Troubleshooting Clients and Devices
* Troubleshooting Clients: Help Desk Resource
* Lync for Mac: features, documentation and videos

User support
* Lync online Help and how to
* Quick reference cards – Conferencing, IM and Presence, Sharing and Collaboration, Attendant, Attendee, Voice and Video,
* Self-paced training videos
* How-to training tool – provides customizable How-to content and short training videos
* Lync 2010 training plans and user education resources – helps you choose the resources that will work best for your users: there’s an updated Presence and IM, Make, receive and manage calls
* Lync 2010 Adoption and Training Kit: All IT Pro Resources – contains the IT Pro and Project Manager resources
* Lync 2010 Adoption and Training Kit: Newsletter Samples, Sample Forms, Web Banners, Research Samples, Etiquette Guides, Determining Net User Satisfaction
* Lync 2010 Adoption and Training Kit: Lync Custom Intranet Site  – can help you start to create a dedicated Lync intranet site for your organization

* Unified Communications Phones and Peripherals Datasheets – list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo

* Group Chat Hotfix KB2500446: client update

2 responses to “Lync Resources

  1. Steven Steckler 02/10/2011 at 23:54

    Great source of information. Thank you for putting this together

  2. Greg T 18/01/2012 at 02:07

    Yeah man this is a fantastic resource.

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