Nov2015 client update issue: no Missed call notifications (solved)

KB3101496-issueOne customer end-user reported this issue and after some testing here’s the case.
The Missed Call Notification is… missing in Outlook folder and Lync.

After applying the  KB3101496: “security update for Lync 2013 (Skype for Business): November 10, 2015”, the Lync client will not save the missed calls in Outlook, but:
– All the other calls are registered.
– This will not happen if you have Exchange UM integration configured.


Cause: component update issue

Details: the client will use Exchange Web Servers (EWS) to create a missed call notification message (Itemclass IPM.Note.Microsoft.Missed.Voice, signed on the footer ‘Skype for Business’). Before the KB3101496, you see him connecting to Exchange server
After applying the update, there is no connection attempt.

Solution: To fix this issue, install the February 9, 2016 update (KB3114732) for Lync 2013 (Skype for Business).

(previous) solution: uninstall the KB3101496 update, and don’t apply any newer updates since they also have the issue.

There are more people confirming this issue, and other reporting a Lync not showing any call records on the client.

A much more concerning update issue than my previous one reported previously.

(11.12.2015): December SU 2015 (KB3114351), didn’t solve the issue.
(07.01.2016): Trond Egil also confirmed the workaround
(05.02.2016): January 12, 2016, update for Lync 2013 (Skype for Business) , also didn’t fix the issue
(09.02.2016 ): Issue was documented on KB3136400
(10.02.2016): Issue was solved with KB3114732




12 thoughts on “Nov2015 client update issue: no Missed call notifications (solved)

  1. LuisR 11/12/2015 / 08:15

    December SU 2015 (KB3114351), didn’t solve the issue

  2. DavidO 21/01/2016 / 15:55

    Have anyone tested January 2016 update? (KB3114502)

  3. Marius Fjeld 21/01/2016 / 22:30

    We are using Office 365 with latest version of Skype for Business and we still has this issue. Version of Skype4B is 16.0.6001.1054

  4. Tore Gjønnes 03/02/2016 / 08:46

    We also see this issue for our SfB clients with 16.0.6001.1054. I got this information from Microsoft today: “I was hopping that this would be fixed on the February update, but it will not..
    so best case scenario will be on March update….”

  5. Paul 03/02/2016 / 13:36

    We have KB3114502 installed, but still no missed calls are displayed. Lync 2013 and Exchange 2013, no UM integrated. We have no use for the UM functions, but is it still worth the trouble to integrate this to get rid of this problem? Any experience?
    I did not find neither KB3101496 or KB3114351 installed, but I can find the …351 in the registry on the local client. Is this KB3114351 installed with another update?

  6. LuisR 05/02/2016 / 10:02

    Updated info for SfB anuary 2016 update (really no newer news)

  7. LuisR 10/02/2016 / 08:48

    Thank Guy Bachar for the notification.
    I just applied the update and the missed calls are back again.
    Updated the post content

  8. Skotheimsvik 29/03/2016 / 10:21

    We are experiencing the same problem on Skype for Business version 16.0.6001.1068

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