If you don’t know, this is a software designed for a recepcionist or a secretary, allowing the user to manage simultaneous voice calls from a single interface. It receives, make calls, put them on hold, park, consult others (by instant messaging or voice) before transfering them.
The interface is vertically split in two areas:
- Left side – on the conversations pane you have the current active conversation/call on the center. Above it appears all the incoming calls, and below all answered calls on hold;
- Right side – the contacts pane allow the attendant to search and organize corporate users and transfer incoming calls.
This is not a new product and has only a few improvements than the previous client versions for OCS:
- Initiate conference calls;
- Prioritize calls;
- Use one-click operation for answering/transferring/holding.
If you want to know all the capabilities take look at the training manual.
Comments are welcomed.